Meli3gp Privacy Policy — How We Protect Your Data
Your privacy is our priority. This document clearly explains what information meli3gp collects, how it is used, and your rights as a user of our platform.
1. Information We Collect
When you register and use the meli3gp platform, we collect several categories of information to ensure our services operate correctly and securely. This information is collected directly from you or automatically during your use of the platform.
Account information includes your full name, email address, phone number, date of birth, and the username you registered during sign-up. This information is required to verify your identity and enable access to your account.
Payment information including details of the deposit methods you use — such as Malaysian local banks via FPX or digital wallets. Bank account numbers linked to withdrawals are also stored for transaction verification purposes in MYR. We do not store credit card numbers or sensitive payment data directly.
Technical & usage data collected automatically and includes:
- Your IP address and the type of device you use to access the platform.
- Web browser or mobile app type and version.
- Login records, session duration, and pages visited within the platform.
- Cookie data and similar tracking technologies to understand usage behaviour.
2. How We Use Your Information
Information collected by meli3gp is used solely for purposes related to the provision, maintenance, and improvement of platform services. We do not sell your personal data to any third party for marketing purposes.
The primary purposes for which your information is used are as follows:
- Verifying user identity during registration and login.
- Deposits and withdrawals in MYR are processed securely.
- Detecting and preventing fraudulent activity or account misuse.
- Sending important account notifications — such as transaction confirmations or security alerts.
- Understanding usage patterns to improve the platform's interface and functionality.
- Complying with applicable legal and regulatory requirements in Malaysia.
3. Cookies & Tracking Technologies
Meli3gp uses cookies — small text files stored on your device — to enhance your experience on the platform. Cookies allow the platform to remember your preferences, maintain secure login sessions, and analyse how users interact with the platform.
We use several types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login session while browsing the platform.
- Preference cookies: Saving your language settings and display preferences so they don't need to be reconfigured each time.
- Analytics cookies: Helping us understand which pages are visited most frequently and where users encounter difficulties, for platform improvement purposes.
You can disable cookies through your browser settings, but this may affect certain platform functions, including the ability to stay logged in. Continued use of the meli3gp platform is considered acceptance of cookie usage as described above.
4. Data Storage, Security & Third-Party Sharing
All meli3gp user data is stored on servers protected with SSL (Secure Socket Layer) encryption. Access to personal data is restricted to staff who require it to carry out approved duties only. We apply industry-standard security procedures to prevent unauthorised access, disclosure, alteration, or destruction of data.
Your data is retained for as long as your account is active or as long as necessary to provide our services. Following account closure, certain data may be kept for a defined period to meet legal compliance requirements before being permanently deleted.
Regarding third-party sharing, meli3gp only shares user data in the following limited circumstances:
- Approved payment service providers — solely for processing deposit and withdrawal transactions in MYR.
- Relevant authorities where required by law or a valid court order.
- Technical service providers involved in platform operations, under strict confidentiality agreements.
We do not sell, rent, or disclose your personal data to advertisers or third-party marketing companies.
5. User Rights — Access, Rectification & Deletion
As a meli3gp user, you have certain rights regarding the personal data we hold about you. We respect these rights and provide channels for you to manage your information.
Right to access: You have the right to request a copy of the personal data we hold relating to your account. This request can be submitted to our customer support team.
Right to rectification: If any information in your profile is inaccurate or incomplete, you can update it directly through your account settings or by contacting our support team.
Right to erasure: You may request the deletion of your account and personal data. Once the request is verified and all pending transactions are settled, data will be deleted in accordance with our established procedures. Please note that some data may need to be retained for a specified period to fulfil legal obligations.
To submit any privacy rights requests, contact the meli3gp support team via email at [email protected] or through the platform's live chat after logging in. For general enquiries, you may also refer to FAQ page us.
6. Changes to the Privacy Policy & Contact Us
Meli3gp reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Whenever significant changes are made, we will display a clear notice on the platform or send a notification to your account email address.
The effective date of the latest version of this Privacy Policy will always be displayed at the top of this document. It is the user's responsibility to review this policy periodically. Continued use of the platform after changes are published constitutes acceptance of the updated version.
If you have any questions, concerns, or wish to submit a request regarding your data privacy, please contact us via:
- Email: [email protected]
- Live chat within the meli3gp platform (available after logging in)
Effective date: January 2026.
Have Questions About Your Privacy?
Our team is ready to assist with any questions about your account data and privacy. Contact us or check the FAQ for more information.